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The Keys series includes five brochures designed to provide union representatives with effective problem-solving techniques, simple explanations, useful tips and ready-to-use tools. To receive free copies of these brochures, simply fill out the order form.
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No. 1 – Solving a Performance Problem
For union representatives looking for an effective way to help solve a member’s performance problem.
 No. 2 – Solving an Absenteeism Problem
For union representatives who want to solve an intermittent or short-term absenteeism problem at risk of deteriorating into a long-term absence.
No. 3 – Handling Conflict
For union representatives who want to resolve conflict among the teams and minimize the potential for future conflict.
No. 4 – Handling Reactions to Change
For union representatives dealing with members’ negative reactions to a change in the work environment, and who want to ensure as smooth a transition as possible.
No. 5 – Handling Difficult Behaviour
For union representatives who want to approach a member about difficult behaviour and minimize the impact of this behaviour on the team. |
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