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The Managing People series includes ten distance training modules. Each module contains up to 32 pages of practical advice as well as assessment forms, diagnostic models and action plans. To receive these modules free of charge, simply fill out the order form.
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No. 1 – Solving a Performance Problem
Understanding the sources of a drop in performance • Assessing the factors involved • Developing a strategy and an action plan for managing the problem • Using motivational strategies
 No. 2 – Solving an Absenteeism Problem
Understanding the nature of absenteeism • Assessing the causal factors • Developing strategies and tools for reducing absenteeism • Implementing an attendance policy
No. 3 – Managing Conflict
Understanding the source of conflict • Assessing the organizational and personal factors • Developing strategies for managing conflict • Applying a problem-solving model
No. 4 – Managing Reactions to Change
Anticipating the impact of reactions to change • Assessing potential resistance • Ensuring a smooth transition • Developing a strategy for building a change-oriented team
No. 5 – Delegating for Efficiency
Understanding the principles of effective delegation • Learning the delegation process • Avoiding common pitfalls • Developing better delegation skills
No. 6 – Managing Difficult Behaviour
Identifying attitudes associated with difficult behaviour • Identifying the causes • Defining the consequences and preparing an action plan • Developing preventive strategies
No. 7 – Managing Performance Appraisals
Establishing an appraisal model and objectives • Planning the meeting and preparing the action plan • Reducing resistance to performance appraisals • Creating a positive appraisal environment
No. 8 – Selecting for Success
Understanding the employee selection process • Learning recruiting strategies • Using evaluation tools effectively • Fostering employee retention
No. 9 – Managing Presence at Work
Understanding the nature of presence issues • Developing strategies to improve motivation in the workplace • Managing presence issues • Improving the work environment
No. 10 – Developing a Team
Defining a team model • Selecting team members and developing a team vision • Developing and improving team performance • Fostering skills development
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